Careers

Key Purpose:

The Hotel Operations Coordinator will support departments across the hotel by applying practical skills and knowledge acquired through training.

Qualifications:

  •     University Degree / Diploma in Hospitality Management or other related courses.
  •     Strong communication and leadership skills.
  •     Knowledgeable with Microsoft Office applications.
  •     With great attention to detail, quality service, productivity and excellence.

Key responsibilities include:

  • Acquire practical experience through departmental training and operational exposure.
  • Attend and record training acquired by maintaining learning journals.
  • Ensure engagement with departmental activities to achieve department goals.
  • Prepare documentation and reports as requested.
  • Provide presentations as requested.
  • Attends and takes the minutes of the meeting as required.
  • Handles sensitive matters with the utmost confidentiality.
  • Perform other assigned duties that contribute to the hotel's mission and objective.
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Key Purpose:

 

The Purchasing Manager is responsible for the complete purchase and procurement function of the Hotel. Familiar with the Hotel Purchasing Policy and Procedures. To provide the company with an efficient purchasing service in order to meet the demands of the manufacturing and service departments, as well as the issues arising on the Company’s growth and expansion. Manage the performance of the department through monitoring, training and reviewing the staff performance.  Responsible to meet the deadlines of the periodic reporting.

Qualifications:

  • To perform the duties and responsibilities entrusted successfully

Responsibilities Overview: 

  • Purchasing must, therefore, be carried out in order to secure maximum discounts and long-term financial savings, compatible with the quality of goods and services required by the company.
  • Ensure that the most favorable terms, compatible with requirements for the quality, quantity, delivery, specification and terms of payment are obtained on all purchases.
  • Communicates with the General Manager and the Financial Controller about the agreements and contracts between the suppliers and the hotel or any problems that may arise in buying the products from the suppliers.
  • Keep abreast of technical developments and ensure that up-to-date catalogues and descriptive literature of supplier's materials and products are readily available to management.
  • Supervises the department staff and review regularly their performances against programmed standards, and objectives.
  • Contribute positively to the training and development of subordinates in order that they may contribute to the limits of their capacity and according to the demands of their roles.
  • Perform other assigned duties that contribute to the Company's mission and objectives.

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Key Purpose:

The Sales Manager is responsible for providing proactive action and support with regard to the sales growth and development of the hotel business; Will be responsible for selling the hotel in the local and overseas marketplace through a well-defined sales solicitation program to ensure maximum exposure and sales productivity.

Qualifications:

  • Degree / Diploma in Hospitality Management or other related courses.
  • Minimum of at least Three (3) years working experience in the same capacity in a 5 stars property.
  • Having GCC experience is an advantage.
  • Preferably able to communicate in Arabic.
  • With great attention to detail, quality, productivity and excellence.
  • Energetic and high interpersonal skills.
  • Exceptional communication, organizational and leadership skills.

The key responsibilities include:

  • Initiates marketing research and marketing plan for the hotel.
  • Pick-up daily directives from the line manager.
  • Seeks out and contacts new accounts and regularly call on the established accounts.
  • Establishes sound working relationships with all clients.
  • Entertains prospective clients within the hotel in a conservative manner.
  • Negotiates with the clients to achieve maximum profit while satisfying clients needs.
  • Produce weekly and monthly activity report
  • Ensures that all correspondence such as but not limited to introductory offer, thank you letters, contracts and follow up letters are of a professional quality and on time.
  • Use and comply with all requirement of the Sales and Marketing and PMS systems.
  • Convert prospects to definitive accounts (targets to be established with Director of Sales).
  • Keeps a positive attitude towards the hotel, the management team and within the community.
  • Keeps the local informed of the special events that are occurring at the hotel.
  • Establishes good and close working relations with other departments within the hotel.
  • Studies and visits the competition, their facilities, rates and performance.
  • Performs other duties that may be assigned.
  • Set targets with proper production and follow up processes.
  • Ensure that health, safety, sanitation, emergency and fire fighting rules and regulations are strictly adhered to.
  • Stay up to date with the industry trends related to the field of sales and marketing.
  • Perform other assigned duties that contribute to the Hotel's mission and objectives.
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Key Purpose:

The Airport Representative welcomes the guests at the airport whilst ensuring excellent hospitality at all times.

Qualifications:

  • Diploma in Hospitality Management or other related courses.
  • Having good communication in English and Arabic.
  • Customer service oriented.
  • With great attention to detail, quality service, and excellence.

Key responsibilities include:

  • Makes scheduled courtesy vehicle pick-ups and drop offs in accordance with the schedule.
  • Adjusts pick up and drop of schedule based on demand.
  • Handles and take care of guests’ vehicles
  • Plans coordinates and prepares all pre-guest arrival documentation such as name boards, visas documents and others.
  • Monitoring flight details arrivals/departures and meet and greet guests.
  • Respond to guest’s inquiry professionally.
  • Assists guests with airport procedure.
  • Have close coordination with the Front Office team.
  • Perform other assigned duties that contribute to the hotel's mission and objective.
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Key Purpose:

The Guest Relation Agent meeting and assisting all guests upon their arrival, during their stay and departure from the hotel. Maintains the highest standards of personal services, courtesy, hospitality, warmth and friendliness to insure total guest satisfaction.

Qualifications:

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be enabling individuals with disabilities to perform the essential function.

Education and/or Experience

  • High school with moderate class
  • 5 years’ experience as Guest Service Agent preferably in 5-star hotel & other experience in 4 or5 star hotel.

Language sills

  • Fluent in English- Reading, writing and speaking
  • Arabic—Reading, writing and speaking is added advantage

Responsibilities Overview:

Include the following and other duties may be assigned.

  • Check in and Check out Guests
  • Review arrival lists for all arrivals and VIP’s to check room allocations, amenities, and special requests
  • Ensures guest amenities are in stock and placed upon arrival in the guest room
  • Ensures that all arrival guests are being escorted to the respective room and explains in detail all room facilities
  • Ensures that rooms are assigned according to the reservation and as per guest’s request
  • Ensures that all in-house facilities are available to house guest
  • Ensures that Guest History is updated and used to make guest’s stay enjoyable
  • Ensures that courtesy calls to the guest rooms are done daily
  • Inspects all VIP rooms prior to arrival
  • Greet VIP and other guests personally and bid farewell
  • Ensures maximum guest satisfaction through personal recognition and prompt cordial attention from arrival though departure
  • Obtains guest feedback and ensures that is logged and actioned if necessary
  • Attends to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
  • Inspects guest rooms daily
  • Greets guests always in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
  • Sends all best wishing guest cards, birthday cards
  • Acknowledge about all VIPS in House, hotel functions and special event
  • Liaise with other departments to ensure excellent service delivery
  • Ensures that every guest is offered and shown a room orientation and if wished
  • Assists the Front Office / Recreation team with daily tasks if needed (check-in/ check-out)
  • Ensures that up-selling targets are met and exceeded as well as cross-sells hotels facilities
  • Ensures to be constantly updated on special hotel’s promotions
  • Demonstrate service attributes in accordance with industry expectations and company standards including being attentive to guests, accurately and promptly fulfilling guest’s requests.
  • Assist with house tour of guest/ groups or corporate clients
  •  Anticipate guests needs and maintain a high level of knowledge and aptitude.
  • Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
  • Demonstrate service attributes in accordance with industry expectations and company standards including
  • Be thoroughly familiar with the hotel procedures and policy concerning reservations, room assignments, rooms charge and credit facilities
  • Performs other duties common to all non-supervisory personnel and other duties assigned by the Front Office Manager / Rooms Division Manager
  • Perform other assigned duties that contribute to the Company's mission and objectives.
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Key Purpose:

The Certified English Instructor will be responsible to provide learners the ability to communicate effectively through verbal and written medium of the English Language.

Qualifications:

  • Preferably university graduate with background as an instructor.
  • Certified English Language Instructor from an international certifying body.
  • Excellent communication and leadership skills.
  • Planning and organizational skills.

 

Key responsibilities include:

  • Developing English lesson plans, coursework materials, presentations and activities.
  • Evaluate and follow-up learners’ activities
  • Recording and maintain accurate attendance records and assessment results.
  • Creating a vibrant teaching atmosphere.
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